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Message 1 of 2
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Printer has ink, but won't print

HP Recommended
HP Officejet 4500 Wireless - G510
macOS 10.15 Catalina

I have a HP Officejet 4500 Wireless G510 printer that won't print. I recently replaced the black cartridge and the ink supply status is in good standing. When I try to print the pages come out completely blank. I've tried to troubleshoot, align cartridges and paper, but still no luck. I'm printing from a Mac. Any advise is much appreciated, thanks. 

 

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HP Support Agent
HP Support Agent
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Hi @brguarna

Welcome to the HP Support Community. I'd be happy to assist you.

  • Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

For now, kindly perform steps 8, 10, and 7 respectively from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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