• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-21-2019 06:31 PM

HP Recommended
Product: Deskjet 1510 All in one
Operating System: Linux

After generally great operation for a good while, years in fact, this printer has suddenly started trying to print an all-blue background on all sheets. Other lines, graphics, and text print black okay, just lots of solid blue background. I have tried resetting, rebooting both laptop and printer, full un-plug and re-plug. Nothing changes it. Have also removed color cartridge and cleaned it, plus going through the cartridge cleaning routine in the software. I first noticed it while printing from Autocad, then tried a Word document, and then the Test Print from the printer software. All blue.

I'm hoping it's a cartridge issue, but I don't have a spare to try, and I'm reluctant to buy a new one if it is more likely the printer itself. Tight budget. What is most likely? What else can I try? Thanks!

 

6 people had the same question
2 REPLIES 2

‎02-22-2019 05:52 AM - edited ‎02-22-2019 10:23 AM

HP Recommended

I have an HP Officejet 7310.

It has started printing a blue background on every colour document I print. It is network connected to a Linux Mint 18.3 PC. This seems to have started after a routine update of 'Ghostscript'.

Can any one help?

Was this reply helpful? Yes No

‎02-22-2019 08:28 AM - edited ‎02-22-2019 08:29 AM

HP Recommended

Same issue on 2 laptops at home, running Ubuntu 18.04.1 LTS.

HPlip package is not involved.

Probably an update of GhostScript : you can track this bug on launchpad :

https://bugs.launchpad.net/ubuntu/+source/ghostscript/+bug/1817308

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.