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KerriX
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Printer hasn't worked since trying generic cartridges

HP Photosmart 6380 All-in-One Printer
Microsoft Windows 10 (64-bit)

A few months ago, I tried using generic ink cartridges in my printer. They did not work, so I went back to HP cartridges. However, I'm still having problems. It just says "General Printer Error" on  the HP Solution Center. When I try to print a sample page, nothing happens on the printer. Same thing happens when I try to print any kind of document. I can see the Estimated Ink Levels on the screen, so it's like my computer is sensing the printer. It's just not communicating with it.

 

I know someone will probably tell me to reinstall the drivers, and to unplug the printer from the wall... I did a complete reset of my computer last weekend (for unrelated reasons), and my printer has been unplugged for months. I just reinstalled the drivers today. Prior to resetting the computer and reinstalling it, it wasn't even picking up Ink Levels, so there's at least some progress.

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Message 2 of 3
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Printer hasn't worked since trying generic cartridges

@KerriX

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Let's update the printer firmware: https://support.hp.com/in-en/document/c02919168

 

If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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KerriX
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Message 3 of 3
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Printer hasn't worked since trying generic cartridges

It didn't work. And unfortunately my printer is no longer under warranty. 😞

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