01-11-2020 11:51 AM
A few months ago, I tried using generic ink cartridges in my printer. They did not work, so I went back to HP cartridges. However, I'm still having problems. It just says "General Printer Error" on the HP Solution Center. When I try to print a sample page, nothing happens on the printer. Same thing happens when I try to print any kind of document. I can see the Estimated Ink Levels on the screen, so it's like my computer is sensing the printer. It's just not communicating with it.
I know someone will probably tell me to reinstall the drivers, and to unplug the printer from the wall... I did a complete reset of my computer last weekend (for unrelated reasons), and my printer has been unplugged for months. I just reinstalled the drivers today. Prior to resetting the computer and reinstalling it, it wasn't even picking up Ink Levels, so there's at least some progress.
01-14-2020 08:24 AM - edited 01-14-2020 08:24 AM
Welcome to the HP Support Community.
Are you able to copy?
Let's update the printer firmware: https://support.hp.com/in-en/document/c02919168
If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Note: Select the country accordingly to get the contact details for support.
Let me know if this helps.
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