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Printer help

hp 3755 printer
macOS 10.15 Catalina

My printer powers up with no problem, but the wi-fi light blinks continuously, but the printer won't connect to my in home wi-fi.

Can someone help me connect, I'm currently unable to print from the printer.

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Printer help

@Smitty1960, Welcome to HP Support Community!

 

Use the HP Smart app to connect the printer to your wireless network.

  1. Make sure your computer is connected to your wireless network.

  2. Download and install the HP Smart app from 123.hp.com.

  3. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  4. Prepare the printer for a wireless network connection.

    • For most HP printers: Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink.

  5. On your computer, open the HP Smart app.

    • If you are using the HP Smart app for the first time, the app automatically searches for new printers.

    • If you have used the HP Smart app before, click the Printers tab.

  6. Click Set Up a New Printer, and then click Continue.

    HP Smart searches for printers on your wireless network.

  7. Select your printer, and then click Continue.

  8. When prompted, type the WEP or WPA key (network password).

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

  9. After the printer connects to your wireless network, click Continue, and then click Exit Setup.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

If it fails, connect the printer with a temporary USB connection. Follow the steps below-

 

Temporarily connect the printer to the Mac with a USB cable, and then change the connection to wireless in HP Utility.

  1. Connect a USB cable to the USB port on the rear of the printer  and to the computer.

  2. Click the Apple menu, and then click System Preferences.

  3. Depending on your OS version, click Print & Scan or Printers & Scanners.

  4. Click the Plus sign, and then click Add Printer or Scanner.

    Example of the Printers & Scanners window

  5. Click the name of your printer with USB under Kind.

  6. On the Use menu, select the name of your printer, and then click Add.

    NOTE: 

    AirPrint is the default driver. To access all printer features, including HP Utility, select the HP printer name.

  7. Click the name of your printer, and then click Options & Supplies.

  8. Click Utility, and then click Open Printer Utility.

    Opening Printer Utility

  9. In HP Utility, click Wireless Setup.

     Wireless Setup in  HP Utility

  10. Make sure your network displays on the Confirm Wireless Settings window, and then click Continue to complete the wireless configuration.

    Confirm Wireless Settings window

  11. If your network does not display on the Confirm Wireless Settings window, connect to the correct network.

    1. Select No, I want to choose another network, and then click Continue.

      A list of available wireless networks displays.

    2. Select your wireless network from the list or type your network SSID in the Wireless Network Name field, and then type your network password in the Password field.

      If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    3. Click Continue.

  12. After the network connection is configured, click Done, and then disconnect the USB cable from the printer and the computer.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

  13. In the Printers & Scanners or Print & Scan window, click the name of your printer, click the Minus sign, and then delete the USB installed printer.

  14. Click the Plus sign, and then click Add Printer or Scanner.

  15. Click the name of your printer with the text Bonjour listed under Kind, click the Use or Print Using box, and then select the name of your printer in the pop-up menu.

  16. Click Add to add the printer to the list.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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