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Mythidos
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Printer in Error State

HP DeskJet Ink Advantage 3776
Microsoft Windows 10 (64-bit)

At First the printer was offline so I did some troubleshooting but none of the procedures worked. After several tries when I wanted to print my document the printer showed "ready" but when I clicked on Print it shows that the printer was in error state. How do i fix this?

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Printer in Error State

@Mythidos
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Let's try these steps to resolve the issue: 

Firstly, download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Next Root-level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall click herehttps://support.hp.com/us-en/document/c04675142

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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