Printer in error state

[mayfieldgirl]

I am getting the message that the printer is in an error state whenever I try to print. This only appears on the laptop screen.

I have uninstalled and reinstalled, updated drivers, it is connected to the Wifi and will print from itself - check pages etc. I have run the troubleshooter which tells me it is working properly.

Would anyone be able to help please.  Thank you.

[sandytechy20 · Accepted solution]

@mayfieldgirl

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

1. From the printer control panel, touch ( Wireless ), and then touch ( Settings ).

2. Touch Print Reports. and then touch Network configuration Page or Wireless Test Report.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mayfieldgirl]

All done - thank you so much. I ran the Doc and it seemed to fix it.

[sandytechy20]

@mayfieldgirl

Good to know that issue is resolved.

Feel free to contact us in the future of you need any assistance.

Cheers.