cancel
Showing results for 
Search instead for 
Did you mean: 
RMATT
New member
1 0 0 0
Message 1 of 2
59
Flag Post
HP Recommended

Printer in wireless configuration sends printer file to computer and not printer

ENVY 7640
Microsoft Windows 10 (64-bit)

I am trying to print several pictures on photo paper.
When I print to normal paper, the picture prints fine, but is slightly blurry because I am not using photo paper.
When I print to photo paper, the printer sends a file to my computer instead of the printer.
How can I send the file to the printer?

1 REPLY 1
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 2 of 2
24
Flag Post
HP Recommended

Printer in wireless configuration sends printer file to computer and not printer

@RMATT

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation