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‎05-30-2016 01:18 AM

HP Recommended
Product: HP Envy 4502
Operating System: Mac OS X 10.5 Leopard and older

I'm trying to install the Envy 4502 on a Mac and am being asked for a password by the installation program. I thought it might be Mac-related but Apple tell me it's the printer installation password that is required. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2016 06:49 AM

HP Recommended

Hi @NancyGal, 

 

Welcome to the HP Forums, I would be happy to help you install your printer. I understand you have the Envy 4502 and when trying to install you are being prompted for a password. The install password is always your Mac password. Macs prompt you for a password any time you install something. If you do not have a Mac password you can leave it blank and click OK. 

 

Please let me know if this resolves the issue and if you require additional assistance I can help you further. If this does indeed resolve the issue, please click the Accept as Solution button below to flag your post as solved. 

 

Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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2 REPLIES 2

‎05-31-2016 06:49 AM

HP Recommended

Hi @NancyGal, 

 

Welcome to the HP Forums, I would be happy to help you install your printer. I understand you have the Envy 4502 and when trying to install you are being prompted for a password. The install password is always your Mac password. Macs prompt you for a password any time you install something. If you do not have a Mac password you can leave it blank and click OK. 

 

Please let me know if this resolves the issue and if you require additional assistance I can help you further. If this does indeed resolve the issue, please click the Accept as Solution button below to flag your post as solved. 

 

Thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎06-01-2016 01:58 AM

HP Recommended

Thanks. I had called Apple and they assured me it was not a Mac passowrd but an HP password that was needed. I couldn't get past this password request. However I just installed the printer all over again and it worked fine.

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