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Honor Student
Posts: 2
Member Since: ‎05-30-2016
Message 1 of 3 (194 Views)
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Printer installation password

Product Name: HP Envy 4502
Operating System: Mac OS X 10.5 Leopard and older

I'm trying to install the Envy 4502 on a Mac and am being asked for a password by the installation program. I thought it might be Mac-related but Apple tell me it's the printer installation password that is required. 

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Re: Printer installation password

Hi @NancyGal

 

Welcome to the HP Forums, I would be happy to help you install your printer. I understand you have the Envy 4502 and when trying to install you are being prompted for a password. The install password is always your Mac password. Macs prompt you for a password any time you install something. If you do not have a Mac password you can leave it blank and click OK. 

 

Please let me know if this resolves the issue and if you require additional assistance I can help you further. If this does indeed resolve the issue, please click the Accept as Solution button below to flag your post as solved. 

 

Thanks. 

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HP Support Agent
Posts: 17,328
Member Since: ‎09-02-2013
Message 2 of 3 (168 Views)

Re: Printer installation password

Hi @NancyGal

 

Welcome to the HP Forums, I would be happy to help you install your printer. I understand you have the Envy 4502 and when trying to install you are being prompted for a password. The install password is always your Mac password. Macs prompt you for a password any time you install something. If you do not have a Mac password you can leave it blank and click OK. 

 

Please let me know if this resolves the issue and if you require additional assistance I can help you further. If this does indeed resolve the issue, please click the Accept as Solution button below to flag your post as solved. 

 

Thanks. 

Sunshyn2005
I work on behalf of HP


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Honor Student
Posts: 2
Member Since: ‎05-30-2016
Message 3 of 3 (159 Views)

Re: Printer installation password

Thanks. I had called Apple and they assured me it was not a Mac passowrd but an HP password that was needed. I couldn't get past this password request. However I just installed the printer all over again and it worked fine.

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