My printer is wirelessly connected to the network. I can print and until recently could also scan using the HP Smart Software. I am now unable to scan. Printing is fine. Issue is that the in the HP Smart App, the Printer status is unknown and system says that the printer has not finished alignment. The Windows Image Acquisition Services is paused. I have run the HP Smart Software diagnostics. I have realigned the printer from the device itself. I have downloaded and run the HP Printer and Scan Doctor software, upgraded all software and drivers. I have rebooted the printer as well as my laptop. Still says that the printer alignment is not finished. Not sure what to do. Thanks for your help.
Follow the instructions to download and install the driver or app. During installation, make sure you select the Full Feature software option, and then follow the steps to set up the printer connection.
Update the printer firmware
Download available firmware updates from the HP website
Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.
1. In Windows, search for and open View local services .
2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .
3. Look at the Status and Startup Type values.
If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
Try to scan.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!