cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
75
Flag Post
HP Recommended

Printer is either saying paper jam or change ink cartridges

Photosmart 5514
Other

Hello,

I just purchased brand new ink cartridges for this printer, and it keeps saying that every cartridge needs to be replaced. Can someone please help.

 

Thanks in advance 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
8,628 8,613 457 342
Message 2 of 2
27
Flag Post
HP Recommended

Printer is either saying paper jam or change ink cartridges

@Rastadolly3

 

Welcome to the HP Support Community.

 

If you insert your old ink cartridges, do you get the error message?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-duplexer-series-b111/51... and https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-duplexer-series-b111/51...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation