After replacing black-ink cartridge (with original HP) the printer is no more printing well. Testpages appear with minimal parts of the normal print. It seems that documents (.pdf and .docx etc...) are only printed the color parts. So it might be caused by the new (original) cartridge although all printerinfo (as ink-levels etc..., network info, printer-web-pageinfo etc....) is normal. The diagnostic info from the HPPS-doctor is: everything normal. What can be wrong here? What can I do to further search to the cause of this problem? (I could install a new cartridge, but I have no at my disposal).
Yes, please let me know what is the result with the other cartridge and also provide information on which cartridge no you are using and if you have purchased the cartridges from the same store or different store.
I purchased the new cartridge: HP 301 black CH561E at a local shop here in the neighbourhood of my hometown.
After having mounted it in my printer a testpage was immediately printed correctly in black and colour. An other printorder for a .pdf-document resulted in a nice black and colour print. Thus this excercise works.
The old (defective!) cartridge (301XL black) I bought elsewhere namely at the internetshop of HP Netherlands on the 20ieth of july 2019. I still have the invoice nr. 2088673. The cartridge was one of a 2-pack from which the other one worked without difficulties.
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