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Sumotoby
New member
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Message 1 of 3
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Solved!

Printer is offline

HP Envy 5200
Microsoft Windows 10 (64-bit)

I am unable to print wirelessly or complete scans from the printer to the PC and receive the error message:  Printer is Offline.

I have taken the following steps:

1.  Updated the software for the PC and printer and restarted both.
2.  Unplugged and restarted the printer.
3.  Updated the driver

4.  Removed and reinstalled the printer from the PC
5.  Rebooted the printer and reconnected the WiFi

Any assistance would be appreciated.

Thank you,

Diane

2 REPLIES 2
Andyking
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Message 2 of 3
65
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HP Recommended

Solved!

Printer is offline

Hi Sumotoby,

 

First of all, Make sure that your printer is connected with same network that your computer is connected with.

setting your printer as default printer could solve offline issue

Make sure your printer is not using "use printer offline option"

use windows printer troubleshooter

Use HP Print and Scan Doctor Tools - it is one of the best printer troubleshooter, Most of the time it fixes the offline issue of printer.

If you need any further detail on Printer offline problem, you may refer this resource which I found while searching when I had same problem.

Sumotoby
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Message 3 of 3
54
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HP Recommended

Solved!

Printer is offline

I appreciate your help with this!  Printer is now working!

Warmest aloha to you from Hawaii!!!

Diane

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