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NanaNancy
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Printer is print each line 3 times

HP OfficeJet Printer Pro 8620
Microsoft Windows 7 (64-bit)

My printer suddenly started print each line 3 times. I have cleaned printheads, alined printheads and calibrated.  Still doing it.  This happened suddenly.  How do I fix it?

Thank you

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HP Support Agent
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Printer is print each line 3 times

@NanaNancy

 

I understand your concerns and would like to help

 

Do you experience the same issue when making photocopies?

 

Please print a Quality Diagnostic Page and let me know how it prints

 

This will help us identify if it's a driver related issue or Hardware

  1. Load plain white paper into the tray.

  2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

  3. Swipe the display to scroll to Print Reports, and then touch Print Reports.

  4. Touch Print Quality Report. The printer prints a test page.

    Figure : Example of a Print Quality Diagnostics Page

    Image: Example of a Print Quality Diagnostics Page.

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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NanaNancy
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Printer is print each line 3 times

I have done all of this 5 times and now the lines are printing 6 times and it is also doing it when I copy a document.  

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HP Support Agent
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Printer is print each line 3 times

@NanaNancy

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

NanaNancy
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Printer is print each line 3 times

Thank you

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation