• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-07-2020 06:39 AM

HP Recommended
Product: Photosmart 309g
Operating System: macOS 10.15 Catalina

I have the above printer for some time. Did not use it for two years since i bought the office jet8600. I wanted to print some photos. So i powered the 309 and found all the inks are empty. Bought the ink. And insertrd and the printer acknowledged genuine hp ink cartridge s.

i cleaned the printer head and try to print. Blank sheet comes out. Asked for printer status report. Just a horizontal blue line in the upper part of the paper.

 

When i asked for the ink level black photo ink is low.

 

i am going to buy the photo ink and try. In the mean time, any body knows what may be the problem?

 

Ctv

1 REPLY 1

‎02-07-2020 07:41 AM

HP Recommended

Hello, 

 

I think the print-head nozzles are clogged since you did not use the printer for such a long time.  I am confident that by using new cartridges the issue should be fixed.

 

But just in case if the issue still persist, i'd recommend you to try all the troubleshooting steps as mentioned in the below URL.

https://support.hp.com/us-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/do... 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.