Clampdown Student
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Printer issues

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Error message on printer says to register

I am registered

Notification in my account asks for claim code

Obtain claim code by printing the print info summary

But printer will not print this page to get code!!

Help

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HP Support Agent
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Printer issues

@Clampdown


Welcome to HP Support Community

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02919168 to update the printer firmware

 

Next Disable Web Services and Re-enable it

 

1. On the printer click on the Web Services icon in the top left corner of the display.
2. Click on Settings.
3. Click on Remove/Disable/Turn Off  Web Services.
4. Follow the onscreen instructions
5. Restart your Printer and from the main screen click on the Web Services icon again. 

 

The printer should print out a page with a new claim code on it that can be used to connect the printer to HP Connected once again
 

Keep me posted how it goes and have a great day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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