02-10-2019 02:19 AM
Error message on printer says to register
I am registered
Notification in my account asks for claim code
Obtain claim code by printing the print info summary
But printer will not print this page to get code!!
02-11-2019 02:29 PM
Welcome to HP Support Community
Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02919168 to update the printer firmware
Next Disable Web Services and Re-enable it
1. On the printer click on the Web Services icon in the top left corner of the display.
2. Click on Settings.
3. Click on Remove/Disable/Turn Off Web Services.
4. Follow the onscreen instructions
5. Restart your Printer and from the main screen click on the Web Services icon again.
The printer should print out a page with a new claim code on it that can be used to connect the printer to HP Connected once again
Keep me posted how it goes and have a great day 😊
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