cancel
Showing results for 
Search instead for 
Did you mean: 
Goldie5
New member
2 0 0 0
Message 1 of 2
52
Flag Post
HP Recommended

Printer issues

macOS 10.13 High Sierra

I have a HP Photosmart 6250 printer.  Following instructions from Virtual Agent, cleaned the print head and aligned the cartridges.  Before doing that all of the colors, except black showed in the quality diagnostic.  After following instructions the diagnostic shows that both black and magenta are not printing.  These are new cartridges.  How do I get this fixed?

1 REPLY 1
HP Support Agent
HP Support Agent
6,302 6,289 457 500
Message 2 of 2
17
Flag Post
HP Recommended

Printer issues

@Goldie5, Welcome to HP Support Community!

 

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation