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Printer issues

HP Envy 7640
Microsoft Windows 8.1 (64-bit)

I posted a question 2 hrs. ago. It's not here. Where did it go? 
I need help with my printer. Win 8.1 wireless connections. Does not print. Uninstalled and reinstalled. Ran Doctor. Everything tests out ok.

I get message "configured correctly but unable to reach h20180.www.2.hp.com

Then I got a error code 0x803C010B

Help!!!!

 

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Printer issues

@RowdyR Greetings from the HP Community!

Here are a few steps that should help your cause:

 

Step 1: Check the error

In addition to the alphanumeric code, look for an error message that describes the problem.

NOTE: 

Not all alphanumeric codes begin with 0x; some begin with B or C.

  • If the message contains a description and an alphanumeric error code, the steps in this document do not apply. Search HP Customer Support for a troubleshooting document that matches the description you see.

    Example of an error message with additional text that describes the problem

  • If the message contains only the error code, continue to the next step.

    Example of an error code without a description

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

 

Riddle_Decipher
I am an HP Employee

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