12-24-2019 07:03 AM
I purchased this printer two days ago for home use and have found it to work well.
However, I have one slight niggle. At odd times during the day and night the printer keeps coming out of Energy Save Mode for no apparent reason and then re-entering it after the programmed setting of 5 minutes. To the best of my knowledge, none of the devices that have access to this printer are requesting service. My network is a heterogeneous system which includes Windows 10, Linux, Android and iPadOS devices, as well as some games consoles and a NAS Box.
Can anyone suggest why this might be occurring?
12-26-2019 11:20 AM
Welcome to the HP Support Community.
Let's try a firmware update: https://support.hp.com/in-en/document/c02919168
Let me know if this helps.
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Have a great day!
I am an HP Employee
12-26-2019 12:28 PM
I have the printer set to 'Install updates automatically (required)' and in addition, I have run the 'Check Firmware' command from the printer and also from the Web interface.
The first time I powered up the printer, it downloaded and installed Version ELLISXLP1N003.1942A.00 (Built date 2019-10-18). Now it simply returns 'The printer is up to date. No new updates are available this time'.
12-27-2019 04:22 AM
Please try restoring the printer settings to defaults -
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance .
3. Touch Restore.
4. Touch Restore Factory Defaults.
A message appears stating that the factory defaults will be restored.
5. Touch Continue.
Let me know how that goes.
I am an HP Employee
12-27-2019 04:39 AM
I have carried out the procedure that you suggested and will monitor the situation over the coming days to see if the printer comes out Energy Save Mode when it shouldn't.
However, I feel that I should mention that no-one in this household noticed the problem yesterday, even though everyone noticed it on the two previous days. Is it possible that HP's servers were accessing the printer to check the Firmware Version (or vice-versa; the printer was accessing HP's servers for the same reason)? Presumably there has to be some kind of contact with the servers on a regular basis, in order that the automatic firmware updating function would work. Is it likely that this would turn on the display backlight?