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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer lost wireless connection
Create an account on the HP Community to personalize your profile and ask a question
12-22-2019 04:38 AM
I have had the printer for a while and it was all OK. I accidently pressed the reset to default settings button. That appeared to work OK. After that there was no wireless connection. When I press the wireless button or select tools Network I get the message wireless communication has been disabled.
I can find no way to re-enable it.
I have tried rebooting: PC, Router and printer - in various orders. Places on the INet tell me to use the Wireless setup wizard but I can't get to it.
Any ideas would be appreciated.
Solved! Go to Solution.
Accepted Solutions
12-22-2019 11:22 AM
I have found a way around the problem. I found a YouTube video showing how to access the service menu. I used that to do a total reset, then set the printer up as if from new and then used the HP software to connect the printer wirelessly.
Perhaps the service menu option should be more widely known about!
12-22-2019 11:22 AM
I have found a way around the problem. I found a YouTube video showing how to access the service menu. I used that to do a total reset, then set the printer up as if from new and then used the HP software to connect the printer wirelessly.
Perhaps the service menu option should be more widely known about!
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