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Printer not connected says offline

officejet 6970
Microsoft Windows 10 (32-bit)
Officejet Pro 6970
Microsoft Windows 10 (64-Bit)

Hello I have a fairly new Officejet 6970. Its connected to my 3 laptops via Wireless.

Today its stopped printing on their laptops wirelessly.  Says "device offline".  I have run Print and Scan Doc and that doesn't help.  Says Device Status error.



A lot of the settings on the printer for wifi are greyed out and say "Control panel locked" - how do I remove this please?

It's asking for user name and password.  Is it the same as HP Smart App user name and password?



HP Support Agent
HP Support Agent
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Flag Post
HP Recommended

Printer not connected says offline



Welcome to the HP Support Community.


We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.


Please do check your inbox on the forums page for the private message.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



I am an HP Employee

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