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CShulman
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HP Recommended

Printer not connected

HP ENVY 5010
Mac OS X 10.11 El Capitan

Message when printing from i-mac "printer not connected". Re-started router, computer, printer several times without success. The advice to re-set (i.e. remove) all printers in the print preferences window and then add the Envy 5010 again from the list worked perfectly.

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