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billie317718
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Printer not picking up paper, giving false paper jam error

Officejet pro 8720
Microsoft Windows 7 (64-bit)

Printer keeps indicating there is a paper jam but we've checked and re-checked. It doesn't seem to be picking up the paper. 

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HP Recommended

Printer not picking up paper, giving false paper jam error

@billie317718, Welcome to HP Support Community!

 

I understand you have issues with paper pick up on the printer, this could be an issue with the rollers. If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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