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Printer not printing Magenta

HP Recommended
Envy 4520 All in one
Microsoft Windows 10 (32-bit)

Printer recently stopped printing magenta.  Print quality diagnostic everything look good, but Magenta is blank .  I am using a cartridge sent to me by the HP in program.

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@barstoolrodeo1 I suggest we use the copier as a stand-alone device to check if the copy function works fine, this could be a software issue, let me know,

And if it doesn't work either, try the below steps:

 

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

  1. Remove the printer from the devices list.

    For steps on removing the printer from the devices list, go to Uninstalling the Printer Software (Windows).

  2. Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Hi.  The copy function also did not print the magenta.  To clarify it is printing in color, just not all the colors.

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HP Support Agent
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@barstoolrodeo1 If the issue persists, after you've followed all the steps mentioned in the link I shared at the bottom of my post, here's what I suggest you do next:

Please respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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