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West02
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Printer not printing black after replacing cartridge with new?

HP Officejet 4620

Hi,

Ive got an Officejet 4620 printer. Had it 3 years now. Was starting to miss words when printing in black ink as this was running out. Id bought a 4 pack of cartridges 6 months ago and just replaced the colour ones. I used this cartridge to replace the used black. I had run the printer heads cleaning program a number of times before changing the black cartridge and after I put the new cartridge in. I ended up with having no black at all. Thinking that I may have left the new cartridge too long I went and bought a new one and replaced the cartridge. Unfortunately this did not work either.I came onto this site and looked up the problem. I tried the suggestion of taking the black cartridge out and pressing it onto a hanky... plenty of ink came out. I then replaced and ran the clean program... still no black.

I then cleaned the terminals on both the cartridge and the printer and let dry... this also did not work... I have colour but no black.

Has anyone any other suggestions I can try to get this printer going again. Over the 3 years it has only had intermittent use?

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HP Support Agent
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Printer not printing black after replacing cartridge with new?

Hi @West02

Welcome to the HP Support Community. Apologies for the inconvenience. I appreciate your efforts to resolve this issue. I'd be happy to assist you.

 

Have you tried making a standalone copy in black and check if the issue persists?

 

If you have tried all the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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West02
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Printer not printing black after replacing cartridge with new?

Thanks Kumar

unfortunately nothing I have done seems to work. Onto the second new black cartridge and still no black ink being printed at all.

guess I will take it to printer place and see if they can find the problem. 
as I said all other colours work well... it would be a pity if I have to replace printer... I’ve been very happy with it

 

cheers

West02

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HP Support Agent
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Printer not printing black after replacing cartridge with new?

@West02

 

As you have used a second new black ink cartridge and the issue persists, the issue lies in the printer. Please contact HP Support team as mentioned in my previous post for service options.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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