Printer not printing black in and printing blank pager

[cv14]

Have tried all the suggestions as far as cleaning print cartridges, replacing, ect……. Printer still does not print black ink and is printing blank pages. Printer was working find about 2 weeks ago. Could a setting have change. Any ideas outside the normal common sense stuff? does hp provide tech support on phone?

[Betty0610]

@cv14

Welcome to the HP Support Community.

Is the same happening while copying also? Is the color printing?

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Let me know how this report looks.

Let's align the Printer:

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools.

4. Swipe up on the display, then touch Align Printer.

   An alignment page prints.

5. Wait for the alignment page to fully eject from the printer.

   NOTE: 

   Before a print job, the printer automatically extends the output tray extender. Do not push in the output tray extender until the print job is complete.

6. Lift the scanner lid.

7. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

   

8. Close the scanner lid, then touch OK

   The printer aligns the ink cartridges.

9. Try to print again.

Do you have another black cartridge that you can try inserting?

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!