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Printer not printing black

macOS 10.14 Mojave

I have an HP Photosmart 7525 printer.  It was working fine and then it stopped printing black.  All the ink cartridges are new.  The ink level tool shows them all being full.  It would print color but not black.  I followed the instructions online all the way to the point to cleaning the print head.  Now it does not print anything!  It says there is a problem with the ink or the printer.  According to the manual I should replace the print head but it's 75.00.  Not sure if it's worth it.  Thoughts?? 

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HP Support Agent
HP Support Agent
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Printer not printing black

Hi @Angvia

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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