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Printer not printing blue

HP Recommended
Hp office jet pro 6830

 ive installed new cartridges and I've got my black back but not my blue what do I do this is four level of clean. 

15857661705665351686423635964107.jpg

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HP Recommended

Okay I finally got blue after cleaning ten or more times but now my printer doing this 

15857670748085639210656239583515.jpg

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

Hi @Omi24

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "printer error ". 

 

Try the below steps to resolve the issue

 

Step 1: Reset the printer

 

Resetting the printer might clear the error message.

 

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

 

Step 2: Identify your ink cartridges in the document and try the steps

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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