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‎09-21-2017 04:35 AM

HP Recommended
Product: HPDeskjet 3630
Operating System: macOS 10.12 Sierra

My printer is low on TRI-Colour therefore i'm trying to print in only black and white but every paper comes out in strange purple, pink and black or at least with some colour. I change the setting when i print to black and white but it doesnt seem to work. On top of it all, now it shows I have 2 devices which of one is offline (when i only have 1 device and it's online). It is driving me crazy!!! Can i get some help pls?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 04:47 AM

HP Recommended

Hello, 

 

You may remove the Tri-Color Cartridge and use printer with only Black Ink Cartridge.

 

That should resolve the issue. 🙂

 

 

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

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2 REPLIES 2

‎09-21-2017 04:47 AM

HP Recommended

Hello, 

 

You may remove the Tri-Color Cartridge and use printer with only Black Ink Cartridge.

 

That should resolve the issue. 🙂

 

 

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎09-21-2017 09:56 AM

HP Recommended

Thank you so much! it's working fine after removing the colours!

Was this reply helpful? Yes No
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