Resolve Windows 10 or update issues on HP computer or printer– Click Here
Hi, I have a HP Envy 4500 printer. I have had it for a while, but it stopped printing in color from my iMac about a week ago. It still prints in color from my phone and iPad. Is this a computer problem or a printer problem? How can I fix it?
@twins5202, Welcome to HP Support Community!
I understand you're unable to print in color from your MacBook pro. This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-
Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.
ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Update printer firmware
Update software on Mac
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
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