cancel
Showing results for 
Search instead for 
Did you mean: 
NOBODY35
New member
1 0 0 0
Message 1 of 2
83
Flag Post
HP Recommended

Printer not printing

I HAVE A HP ENVY 5000 ALL IN ONE SERIES.  IT  WILL PRINT WINDOWS LOGO IN COLOR.  IT WILL NOT PRINT IN BLACK.  IN DOING TROUBLESHOOT  IT SHOWED A CODE 45??  THE PRINTER IS  HOOKED UP  WITH WINDOWS 10.

1 REPLY 1
Level 15
Level 15
23,808 23,589 2,043 7,471
Message 2 of 2
42
Flag Post
HP Recommended

Printer not printing

@NOBODY35 

 

Color printing might still work when the black is struggling - even dark color printing that "looks black" can be accomplished with other than the black cartridge.

 

A quick check did not uncover the error code 45, though since black does not print, I would guess the code is related to the problem with the ink system.

 

Known solutions here:

Black or Color Ink Not Printing, Other Print Quality Issues

 

 

References

 

 User Guide

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation