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Printer not printing

HP Envy All in one series 5000

I can't print a document from my computer. The printer starts but the page comes out blank. I can't make a copy from the printer directly neither. I can hear the cartridge moving but the page comes out blank. The scanner works.

The black ink is almost full. The color one is low. But I set up to print in black only.


Tks for your help.

HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer not printing

@Natsau, Welcome to HP Support Community!


If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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