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Polydor Honor Student
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Printer not recognized by windows

HP Deskjet Ink Advantage 2645 all-in-one series
Microsoft Windows 8 (64-bit)

When I connect the printer to the computer I get the message "The last device you connected to the computer malfuctioned and windows do not recognize it." The USB port and the USB cable checked with other devices and are working properly. Other messages: The computer cannot establish two-way communication with the printer. Printer offline.

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Provost Provost
Provost
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Message 2 of 6
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Printer not recognized by windows

Hi,

Thanks for using the HP Support Community.Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Polydor Honor Student
Honor Student
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Message 3 of 6
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Printer not recognized by windows

Hi 

Thank you very much for the prompt response.

I have already tried using the HP Print and Scan Doctor (PSDR) but none of the proposed solutions could work out the problem.

I suspect that the problem is within the printer itself.

Alltogether I appreciate the offered help a lot.

 

Thanks again.

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Provost Provost
Provost
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Message 4 of 6
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Printer not recognized by windows

Hi,

Have you tried this:

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Polydor Honor Student
Honor Student
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Message 5 of 6
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Printer not recognized by windows

Hi Greenturtle

 

Thank you very much for your help.

 

I have just tried the proposed solution but the computer still does not recognize the printer. So after prompt for connecting the printer to the computer we are stack at this step and there is no move forward. 

 

Once again thank you very much for taking the time to help. 

 

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Provost Provost
Provost
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Message 6 of 6
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Printer not recognized by windows

Hi @Polydor 

 

" The USB port and the USB cable checked with other devices and are working properly"

 

Can you try another USB cable?  It may be that the Printer USB port is indeed spoilt.

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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