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HP Recommended
Hp gt 5820
Microsoft Windows 10 (64-bit)

Hi since 2 years i have this printer today when i turned on the printer the cartridge stalled led and resume led is glowing the screen on printer is blank and power led is also not blinking i tried resetting and powering on and off again but nothing works for me please help me please.

1 REPLY 1
HP Recommended

@Ram547

 

Welcome to the HP Support Community.

 

This condition occurs when there is no paper in the input tray. Load the printer with plain paper to resolve the issue.

Image: Load paper error

  1. Raise the input tray.

    Image: Pull up the input tray

  2. Slide the paper width guide all the way to the left.

    Image: Slide the paper width guide left

  3. Load plain paper into the input tray, and then slide the stack of paper down until it stops.

    Image: Load plain white paper

       CAUTION: 

    Do not load paper while the printer is printing. Jams or paper feed issues might occur.

  4. Slide the paper width guide to the right until it stops at the edge of the paper.

    Image: Slide the paper width guide right

  5. Pull out the output tray, and then raise the tray extender.

    Image: Pull out the output tray and tray extender

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-gt-5820-all-in-one-printer-series/8109015/model/8109...

 

If the issue still persists, I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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