Resolve Windows 10 or update issues on HP computer or printer– Click Here
I have a config report (Web Access Test Results) which says that the printer is currently configured with a router with a gateway address that cannot be accessed. I think that this is why I cannot scan?
Can anyone help please?
Welcome to HP support community.
Are you able to print?
How is the printer connected, USB or Wireless?
Reply with the requested information for more assistance.
Sandytechy20 I am an HP Employee
Didn't find what you were looking for?
Ask the community