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‎09-19-2019 06:24 AM

HP Recommended
Product: Hp Office Jet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have the Hp Office Jet Pro 6978 All-IN-One. The printer is not working. The errors that come up are, the print carriage cannot move because of obstruction & for the ink cartridge, one is damaged or missing. I also noticed that the cartridge carriage is slamming against the right side when moving back and forth.  There is nothing blocking the print carriage, and it can be moved manually. I tried many steps to try and fix the problem but nothing helped.  Can anyone help me with these issues? 

 

Thank you

1 REPLY 1

‎09-21-2019 04:15 PM

HP Recommended

@anne74

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update firmware:- Click here

 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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