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Student
Posts: 1
Member Since: ‎04-21-2017
Message 1 of 2 (54 Views)

Printer not working

Product Name: Pavilion laptop and Hp Deskjet

I have just bought an HP Pavilion laptop and it is up and running nicely.  The problem I am having is printing.  I send a document to the printer and it seems to be going through but doesn't print.  I then check the printer queue but there is nothing on it.

Can anyone help with suggestions of how to get the documents to print?

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Dean
Posts: 8,033
Member Since: ‎01-11-2011
Message 2 of 2 (35 Views)

Re: Printer not working

Hi,

Thanks for using the HP Forums.

 

What printer and OS are you using?

 

If it's Windows, can you try this self help document:

 

http://support.hp.com/us-en/document/c04372450

Hope that helps!

Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

Although I am an HP Employee, I am speaking for myself and not for HP.
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