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Printer not working

Envy 4527

Printer wont print keeps saying to go to website. Changed cartridge but still not working

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HP Support Agent
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Printer not working

@fionalouisemcgr, Welcome to the HP Support Community!


To assist you better, is the printer enrolled in Instant Ink?

Are you using Instant ink cartridges or regular HP ink cartridges in the printer?

What website is the message referring to? Kindly attach a picture of the same.


For now, let us try these steps:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Restart the web-services

Refer to this document to know how to turn off web services on the printer. Once off, wait for awhile and turn On web services.


Try printing.


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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