Printer offline.

[ShazzaUK]

Can anyone help me please? I have spent the last 2 hours following all instructions to get my printer back online. 

What I don't understand is why am I allowed to print a test page when I check the printer is connected to the web, but when I try to print the paperwork I need from another web page, it keeps saying printer offline?

Usually when I restart the printer,(everytime I want to use it) it works, but today it is not having any of it. Please help stop me jumping up and down on this thing? I am very close to launching it in the bin and buying a Canon.

[DavidSMP · Accepted solution]

Hi @ShazzaUK,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. After reading your post I see that you need assistance with the printer offline issues. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂 You are a valued HP customer and it is paramount to assist you here. It has been an absolute pleasure to work with you. 🙂

 For better clarity, I would require more information to assist you?

• Did this happen after a windows or software update? Do you remember?
• Did you bypass power strips and connect the printer directly to the wall outlet?
• Is it a wireless connection?

We need to isolate the issue between the computer and the printer patiently.

Please make a few copies directly from the printer to eliminate hardware issues.

If it copies fine please follow all the prescribed steps from this article in the same order for printer offline issues. Click here to do it if it has not been done already.

If it still does not work, please uninstall the printer by performing these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 

Then reinstall the full feature printer software from this link by clicking here please ensure to select the correct operating system. This should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[ShazzaUK]

Thank you this was very helpful.

[DavidSMP]

Hi @ShazzaUK,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

[Des10]

Hey, this was the ticket. Finally! After almost a whole day trying everything I could find, none of which worked. I had been bothered that my printer was depicted twice under devices and printers; one image was marked as Fax, while the other was greyed out. When I selected or right-clicked the greyed out image, two labels appeared, one of which was marked as the network, the other was not. Anyway, I had wondered if this multiple images and records was part of the problem. This procedure apparently cleared it all up. Thanks.