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Lagman
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HP Recommended

Printer only installing fax drivers

HP Envy 7640
Microsoft Windows 10 (64-bit)

I have an hp envy 7640 that when the drivers that are installed will only seem to install fax drivers, when i try to see if its just a default printer issue there is no other printer i can select, The scanner works fine and the software and drivers appear to install fine but when i go to print it just sends me to Send Fax program.

 

I have downloaded the latest version of the drivers from the website and installed the latest firmware

 

If i try to manually install the drivers through device manager i get an error saying "the printer driver is not compatible with a policy enabled on your computer that blocks Windows NT 4.0 drivers. If you want to use this driver, contact your system administrator about disabling this policy."

 

Any help would be appreciated

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Lagman
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Message 2 of 2
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Flag Post
HP Recommended

Printer only installing fax drivers

UPDATE

 

Just wanted to say I figured out the issue, I ended up having to go into C:\WINDOWS\system32\spool\drivers and delete everything in the W32X86 and X64 folders then remove the printer from devices and printers. I restarted the computer then ran hp installer again and the printer installed correctly and was able to print.

 

Note i didn't uninstall the printer software and in my case this was using the USB connection.

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