01-13-202011:58 AM - last edited on 01-13-202012:25 PM by Cheron-Z
I have the same problem with an Envy 4522. I got one colour print out of HP Smart now that just does B&W, so the above solution not a fix. My HP Smart does not print Word anyway, so its a bit of a pointless app. I am still waiting for HP Help - poor customer service all round!