12-03-2019 06:20 PM
@kjb20 Welcome to HP Community!
There are two possibilities to your concern, it's either a software or a hardware issue depending on certain facts, the first thing we need to know, is the copier working as a stand alone device?
Before we get into more details, here's what I need:
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
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