12-06-2019 01:30 PM
The HP Smart app says the printer is there and ready but I can't print. I get an error message.
12-06-2019 02:04 PM
Try following below utility and check if that may make any difference:
Be sure to follow any suggested step and once completing the process, if you cannot print yet, check if you may see 2 instances of your printer now, and try the other queue.
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If my post resolve your problem please mark it as an Accepted Solution 🙂