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Printer only will print one page

HP Office Jet Pro 9020 Series
Microsoft Windows 10 (64-bit)

I am working from home, processing several letters and envelopes.  I have to print one letter at a time because my printer says the tray is full when there is only page printed.  I love the printer except for this hassle.  My printer is not in the same room as my computer so I'm going back and forth constantly.  

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Printer only will print one page

Hi @Debbyjean

Welcome to the HP Support Community. I'd be happy to assist you.

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

 

To know how to load papers in the printer, kindly click here.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Printer only will print one page

I tried what you said.  I still have the same issue.  I'm not sure I explained it very well.  If I try to print 5 1-page documents, the printer will print the first print job of 1 page and then there is a message that the output tray is full.  However, if I print one document of 10 pages, it will print all of the pages.  So, in other words, it won't print more than one print job without me taking the printed page off the output tray (shelf--whatever it is called). 🙂  So, I have been pushing the output tray (?) in, where the printed pages come out at.  So, it will print more than one print job if the tray is in.  The pages then fall on the desk. lol  The output tray on this computer is really kind of cheap.  I love HP products but this is really getting on my nerves. 🙂 Hope this makes better sense.  Thank you.  

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