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Printer output in black only.

HP Officejet 8702
Microsoft Windows 10 (64-bit)

HP Officejet 8702. Prints only in black. Had the printer for several years, has functioned flawlessly.   

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HP Recommended

Printer output in black only.

Hi @dwood003

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

1) Are you able to copy in color?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

  1. Load plain white paper in the input tray.

  2. On the printer control panel, swipe down to open the Dashboard, touch the Setup icon , swipe up on the display, touch Reports, and then touch Print Quality Report.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Black or Color Ink Not Printing, Other Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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