cancel
Haider_A Honor Student
Honor Student
2 0 0 1
Message 1 of 2
32
Flag Post
HP Recommended

Printer power button doesn't work, despite the printer being on?

HP Officejet Pro 8600 e-All-in-One Printer - N911a
Microsoft Windows 10 (64-bit)

This issue arose when the power cord was disconnect (accidentally), without shutting the printer down in the normal manner (through using the power button).

 

As a result, the printer only turns on when the power cord is removed and re-inserted, however the power button itself seems to be disabled and is not illuminated green when the printer is on, nor does it respond to pushing it.

 

How do I fix this?

1 REPLY 1
HP Support Agent
HP Support Agent
10,295 10,133 497 510
Message 2 of 2
15
Flag Post
HP Recommended

Printer power button doesn't work, despite the printer being on?

@Haider_A

Welcome to the HP Community

 

This could be a hardware issue with the printer, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation