08-14-2019 11:14 AM
This issue arose when the power cord was disconnect (accidentally), without shutting the printer down in the normal manner (through using the power button).
As a result, the printer only turns on when the power cord is removed and re-inserted, however the power button itself seems to be disabled and is not illuminated green when the printer is on, nor does it respond to pushing it.
How do I fix this?
08-16-2019 05:05 PM
Welcome to the HP Community
This could be a hardware issue with the printer, I would personally suggest you contact our HP Support.
Make sure you select the Country and Region.
Keep me posted on further assistance. Hope that helps!
Have a great day ahead!
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