Printer printing in monochrome

[SpykeHughes]

Hi my printer is only printing in monochrome. 

I searched the site and found the following advice - over the past few weeks, I have repeated this about 6 times. Is there something that I can do which will enable me to sort this out permanently, rather than needing to repeat constantly?

 ‎01-17-2020 01:46 PM

@NanaD99

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

If you've already done this, let's install the built-in drivers: https://support.hp.com/in-en/document/c01796879

Let me know if this helps.

[jabzi]

Hello,

Please click https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/7685384/do...  to access the steps that should resolve the issue .

[SpykeHughes]

Hi, thanks for your response. However, this is not the solution to the problem I have. I don't have an issue using colour (after I reinstall driver) or black. 

My problem is, Windows 10 keeps resetting my printer to monochrome and unless I uninstall (using the instructions in my original post) I can't change it to colour.