01-30-2020 05:27 PM
My printer is printing in streaks and the wrong colors. I have changed my ink cartridges, and when I do the automated printer maintenance, the test page looks fine. Please advise on how to fix. In the photo below, the D is supposed to be blue. Thanks
01-30-2020 10:47 PM
The troubleshooting steps in the document here may help resolve color not printing properly on your Officejet 6978 printer. Based on your sample print I would expect either the cyan cartridge vents are not cleared or the cyan cartridge is not properly seated in the carriage. Both these issues are addressed in Step 9.
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