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awassmer
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Printer printing wrong colors and streaks even after cartridge change

Officejet 6978

My printer is printing in streaks and the wrong colors.  I have changed my ink cartridges, and when I do the automated printer maintenance, the test page looks fine.  Please advise on how to fix.  In the photo below, the D is supposed to be blue.  ThanksIMG_0098.JPGIMG_0097.JPG

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HP Recommended

Printer printing wrong colors and streaks even after cartridge change

The troubleshooting steps in the document here may help resolve color not printing properly on your Officejet 6978 printer.  Based on your sample print I would expect either the cyan cartridge vents are not cleared or the cyan cartridge is not properly seated in the carriage.  Both these issues are addressed in Step 9.

Bob Headrick,  HP Expert

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