Printer prints double (double print on the same page)

[DBMere]

When I print for the first time each day the printer prints double (double print on the same page).  The second time I print the same document it works fine.  This just started about 2 months ago.  

[asmita6658]

 Hi @DBMere

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.  

To better assist you - 

1) Are you experiencing this issue while making a copy as well? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page - 

1.) Load plain white paper in the input tray.

2.) On the printer control panel, swipe down to open the Dashboard, touch the Setup icon , swipe up on the display, touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix "Print Quality" issue applicable for your printer - Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!  

[DBMere]

I tested 2 copies at different times (24 hours apart) and they printed correctly.  

The applications I have seen the problem with are both Pages & Numbers.

Here is the print quality report you requested.

[DBMere]

I don't know how to upload the print quality report, please advise.

[asmita6658]

Hi @DBMere

Please look for the below option while posting. 

[DBMere]

I do not have a "drag & drop" cloud option on this screen.  Looks like I can "Insert a Photo" using a toolbar option.  I'll convert my pdf to a jpeg and try that.

 

[asmita6658]

@DBMere

Have you tried these steps -  Print Quality Issues and the firmware update yet? 

[PeteO424]

This is not a print quality issue.

I have the same problem. 8720 on wireless network. Mac's printing to it. No matter which app I am printing from - Acrobat, Word, Excel, Firefox, often, the first page prints double. If the document is more than a single page, page 2 on, always print fine.

This clearly a problem with the printer, not the computer, the app or the network sending data to the printer. I would think HP could fix this bug in Firmware.