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‎05-06-2020 06:54 AM

HP Recommended
Product: lenovo
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 4524 WIFI printer is showing connected correctly, installed correctly, main default printer etc.  Will print from Apple mobile, will scan etc but will not print from PC .  Have uninstalled and reinstalled but to no avail.  Tried checking spoolers etc nothing works just an error coming up on computer screen and have to delete documents.  Have run troubleshooter etc and everything showing as ok BUT will still not print from PC

2 people had the same question
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‎05-12-2020 04:30 AM

HP Recommended

Well got totally fed up as uninstalled it all again but it wouldn't let me uninstall the Driver.  SO I went down the old fashioned way and got out the portable DVD-RW thing and set up via the DISC and its working . !!!!¬! Don't know how long for but tested a couple of times . fingers crossed  Thank You for all your help

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16 REPLIES 16

‎05-06-2020 11:15 AM

HP Recommended

What is the error that you are seeing?

 

 

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‎05-07-2020 03:00 AM

HP Recommended

A sign appears at the side of my screen (doesn't stay there) just says Error HPF72414 (which I think refers to my printer), it doesn't stay on the screen . I then have to go onto the printer icon on the PC and cancel the document

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‎05-07-2020 10:34 AM

HP Recommended

If you connect the printer using the USB port are you able to print from the computer?

Is the warranty still in effect?

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‎05-08-2020 12:19 AM

HP Recommended

No USB doesn't work and its out of warranty.  New computer not printer

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‎05-08-2020 05:21 PM

HP Recommended

Have you tried running the HP print and scan doctor program?

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‎05-09-2020 03:09 AM

HP Recommended

Yep have run the HP print and scan doctor and it says all is OK

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‎05-09-2020 12:26 PM

HP Recommended

Any errors in the Device Manager?

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‎05-10-2020 02:47 AM

HP Recommended

Not since I re installed it.  

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‎05-10-2020 01:40 PM

HP Recommended

Can you ping the printer from your computer?

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